Yes, in order to register we require: name, surname, company email address and phone number. We need this data to be able to contact you.
This is necessary for the registration, because our algorithm recognizes your employer’s domain, so it can assign you to the appropriate rental system. If you provide a private email address, you will not be able to rent bicycles.
You must have an active Bluetooth connection, GPS and data transmission. Then you can turn on the application and click “rent a bike”. Now walk up to the bike, find the lock and activate it by pressing the clamp. The number of the bike you are renting will appear on the list of active padlocks and should be selected before confirming your choice. At this time, the phone connects to the lock. This should take 2 to 5 seconds. Then the lock should be opened (you will hear a characteristic click), and the application will display the view of active bike rental.
Of course! You don’t have to return the bike every time you want to leave it somewhere. Just click the “unlock” button in the application. At the same time, remember to fasten the lock securely to the bike.
The bicycle can be left within the administrative borders of the city in which the system operates. It should be locked to the secure bicycle rack by the frame.
It’s a rack in the shape of an inverted “U” that allows you to lock a bicycle by the frame. By attaching the bike to such a rack, we contribute to ensuring urban governance and do not impede pedestrian or cyclist traffic.
It depends on the system you belong to. The best option is to return a bike at your office building or at a communication node (e.g. metro station/bus or tram loop), where another user will be able to rent it.
The bicycle cannot be attached to trees, lanterns, tree guards, posts or other public utilities. It also cannot be locked to a city bike rental station. This may cause cutting off the bicycle by the city bike rental system operator and imposing a fine on us.
Yes, the bike should be returned before the time specified in the application.
This is necessary data, which helps our application to connect with the lock and to unlock it.
If the photo could not be taken, skip this step. If you can’t end the rental because of it, please contact us.
The application has a functionality of reporting faults and problems with bicycles. By using it, you help us improve the safety and technical condition of bicycles. Thank you!
It is not obligatory, but it will help us to operate the system. Each report is very important for us.
A bike that will be reported as damaged will be temporarily excluded from the system. When you try to rent it, there will be a message that it is in a service mode. Such bicycle cannot be rented.
It means that we have received a notification that bicycle could be damaged and our service technician is on his way to repair the bike.